Shipping & Returns

Order Confirmation & Executive Support Upon submitting your order, an e-mail confirmation will be dispatched to your registered email. Following this, a dedicated specialist from the Great Choice Food Packaging Sales Team will conduct a Precision-Logistics review of your request. We will contact you directly to resolve any technical ambiguities, verify stock allocation, and provide a definitive timeline for your order. Availability & Strategic Allocation Our fulfilment cycle is governed by order volume and real-time inventory levels. Please be advised of the following dependencies for your order: • Stock Allocation: Priority is granted upon the fulfilment of the required down payment, ensuring your items are secured within our high-organized neighborhood network. • Lead Time Management: Standard processing typically spans 3 to 5 working days. • Contingency Options: Should specific high-demand items be temporarily unavailable, you may opt for a strategic wait-list based on our restocking schedule or proceed with an immediate partial fulfilment of currently available stock.

We are open for pick-up and walk-in visits during our regular business hours: Monday to Saturday, 8:00 AM to 5:00 PM. However, we have cut-off/breaktime time at 11:45 am, lunch break 12:00 - 1:00 pm and 4:45 pm. Reminders: • Please ensure you have received the final confirmation notice indicating that your order is ready for pick-up. • Be ready with your order number or copy of your final confirmation email upon pick-up. • Saturdays are typically busy, with a higher volume of customers. • Check the appropriate vehicle type based on the volume, weight, and dimensions of the ordered items. Kindly coordinate with the Sales team for assistance. • Customers who prefer pick-up through a courier (Lalamove/ Grab/others) - please coordinate with Sales team before scheduling to ensure a smooth transaction. • Check items before leaving the premises.

Once we’ve sent a confirmation notice, your order will remain in the preparation area for up to three (3) days. Starting on the fourth day, a minimal daily storage fee will apply. Our team will make an effort to send reminders before unclaimed items are returned to our inventory, in line with our First In, First Out (FIFO) policy and to make room for incoming orders. If the order is cancelled, cancellation policy may apply. Any applicable refund will be handled directly by our Accounting Department.

How will I receive my order in the province? We offer nationwide coverage to all provinces in Luzon, Visayas, and Mindanao. Since we are a wholesaler, shipping is handled through specialized cargo companies. Shipping Process: • You Choose the Carrier: You can book the shipping or cargo company that works best in your area. • Tracking Control: By booking your own courier, you can track the shipment directly and manage the schedule based on your local availability. • Expert Help: Our Sales Team can recommend reliable shipping partners who frequently handle our products. Ready to ship? Contact our Sales Team, and we will provide the necessary package details (weight and dimensions) so you can get an accurate quote from your chosen courier.