Shipping & Returns
After placing your order, you’ll receive a confirmation email from us. Our Sales Team will then review the details and get in touch with you to clarify any concerns and provide updates on your order status.
Order availability depends on volume, stock levels, and fulfillment of down payment for stock allocation. If certain items are currently unavailable, you may choose to wait for restocking schedule or proceed with the available items.
We are open for pick-up and walk-in visits during our regular business hours: Monday to Saturday, 8:00 AM to 5:00 PM. However, we have cut-off/breaktime time at 11:45 am, lunch break 12:00 - 1:00 pm and 4:45 pm.
Reminders:
Please ensure you have received the final confirmation notice indicating that your order is ready for pick-up.
Be ready with your order number or copy of your final confirmation email upon pick-up.
Saturdays are typically busy, with a higher volume of customers.
Check the appropriate vehicle type based on the volume, weight, and dimensions of the ordered items. Kindly coordinate with the Sales team for assistance.
Customers who prefer pick-up through a courier (Lalamove/ Grab/others) - please coordinate with Sales team before scheduling to ensure a smooth transaction.
Check items before leaving the premises.
Once we’ve sent a confirmation notice, your order will remain in the preparation area for up to three (3) days. Starting on the fourth day, a minimal daily storage fee will apply. Our team will make an effort to send reminders before unclaimed items are returned to our inventory, in line with our First In, First Out (FIFO) policy and to make room for incoming orders. If the order is cancelled, cancellation policy may apply. Any applicable refund will be handled directly by our Accounting Department.
We offer nationwide coverage. If you're located outside Metro Manila or in the provinces, you may schedule shipping with your preferred cargo or courier service. This allows you to track your shipment and coordinate based on courier availability in your area. Our Sales Team is happy to provide recommendations, but we encourage you to book with the shipping company that best suits your needs.